Shipping Cost & Time

Canada
Standard: 2–4 Days ($10.50 USD)

USA
Standard: 2–4 Days ($14 USD)

UK
International: 2–15 Days ($25 USD)

Spend $400+ Receive Free Shipping For Canada & USA

Australia
International: 4–15 Days ($84.50)

Asia
International: 4–15 Days ($84.50)

South America
International: 4–15 Days ($84.50)

All orders may take up to 1–2 days to process, which is not included in the shipping time.

Shipping rates are subject to change.

Please allow 24–48 hours for our team to process your order once payment confirmation is received. Our team handpicks your order and completes an inspection process before it is shipped to you. This excludes weekends, as we ship Monday–Friday.

During sale periods or the holidays, please allow up to 3–5 business days due to higher-than-normal order volumes. Weekends do not count.

There may be a delay in dispatching your order during our flash sales, promotions, or peak busy periods. Please allow 1-3 days for our team to pick and pack your order. Orders are shipped in order of earliest to latest.

You will receive an email confirmation when your order leaves our warehouse.

You should receive a tracking number by email once your order has shipped. You can also reach out to our customer service team at support@laidbacklover.com.

We offer 24/7 customer service and are happy to assist you with your order.

Don't worry if your tracking number is not active; it can take up to 3-5 days after shipment for our logistics partners to activate a tracking number. Rest assured that you will receive the item you've ordered. 

You have 14 days from the day the order is processed to submit a cancellation through our portal. Your responsibility is to send the item/s back to the Laidback Lover warehouse if you require a refund or an exchange.

EASY RETURNS & EXCHANGES WITH OUR ONLINE PORTAL

OPEN PORTAL NOW

Laidback Lover does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

Depending on the shipping method and carrier selected, your return package may take several days to reach us.

Please allow three business days to process your return once our warehouse receives it. This can take up to 5 business days in sale periods.

Laidback Lover must be returned by mail.

We offer refunds to your original payment method on full priced items returned to us, after the item has been received and inspected. 

Store credit on an e-gift card is offered for any returned sale item or items purchased using a discount code.

Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.

NO REFUNDS ON SALE ITEMS (ONLY STORE CREDIT)

Store credit is offered for any returned sale item or purchased using a discount code.

Items purchased during the sale are final sale and cannot be returned or exchanged unless otherwise noted on the product page.

Promotional events, including Black Friday, Boxing Day, Cyber Monday, Canada Day, flash sales, holiday promotions, and other special sales, may have specific return conditions. Any exceptions will be stated on the product page or during the promotion.

Returns must adhere to the following:

‣ Must be returned within 14 days of the items being delivered.

‣ Any sale items over 20% discounted, including Black Friday, Boxing day, Flash sale, Cyber Monday, Canada day, Easter, and holidays are excluded from returns. Only exchanges or store credit.

‣ Any sale items over 60% discounted, including Black Friday, Boxing day, Flash sale, Cyber Monday, Canada day, easter, and holidays are deemed as final sales.

‣ Any Pre Order items are excluded from returns. Only exchanges or store credit.

‣ Items must be returned in their original packaging

‣ All tags must still be attached to the unworn item/s

‣ Items must not contain any evidence of wear, stains or odours

‣ If you are returning footwear to us, please ensure these are returned in the shoe box within a mailing bag (please do not just tape the box)

‣ Gift cards cannot be returned

If the above is not adhered to when you make the return; Laidbacklover reserves the right to return the item to you.

Helpful Tips :

‣ Write RETURN on the front of any parcel you wish to return. If you fail to do so, you will be subject to additional customs and shipping charges. We also may withhold to decline your parcel. 

‣ Shoes - Please try on the shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches. 

‣ Store credit on an e-gift card is offered for any returned sale item or items purchased using a discount code.

Orders are shipped from Canada.

Depending on your shipping destination, your order may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Any applicable duties and taxes will be calculated or collected according to the customs regulations of the destination country.

Please see the country-specific information below for additional details.

If you need to change or cancel your order, please email us as soon as possible at support@laidbacklover.com with the
subject line:

CANCEL ORDER: [ORDER NUMBER]

We will do our best to accommodate your request; however, once an order has been processed, packed, or shipped, we may no longer be able to make changes or cancel it.

Order changes and cancellations are not guaranteed.

Once your order has been successfully placed, you will receive an order confirmation email at the email address provided during checkout.

If you do not see your confirmation email, please check your junk or spam folder.

If you still haven't received your confirmation, contact us at support@laidbacklover.com with your name and the email address used to place the order, and our team will be happy to assist you.

If an item is missing from your order, please contact us as soon as possible at support@laidbacklover.com and provide the following information:

1. Your order number
2. The missing item(s) 
3. A brief description of the issue

Our customer service team will investigate the matter and work to resolve the issue as quickly as possible.

All missing item claims must be submitted within 7 days of the delivery date of your order.